Welcome to Noora Herbal (“Company”, “We”, “Our”, or “Us”).

At Noora Herbal, your privacy is important to us. We are committed to protecting your personal information and ensuring transparency about how we collect, use, store, and safeguard your data.

This Privacy Policy explains how we collect, process, use, disclose, and protect information when you visit www.nooraherbal.com, create an account, place an order, read our blog, contact us, or use any of our services.

By using our website, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• City, State & PIN Code

Account Information

If you create an account with us:

• Username
• Password (encrypted)
• Order History
• Wishlist (if applicable)

Order Information

When you purchase products:

• Products Ordered
• Order Value
• Transaction ID
• Shipping Information
• Order Status

Payment Information

Payments made on Noora Herbal are securely processed through Razorpay.

We do not collect or store your debit card, credit card, CVV, UPI PIN, or net banking credentials.

Payment information is processed securely by Razorpay in accordance with applicable security standards.

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2. Information Automatically Collected

When you browse our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Time Spent on Website
• Referral Source
• Cookies
• Log Files

This information helps us improve website performance and user experience.

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3. Cookies

We use cookies and similar technologies to:

• Remember your shopping cart
• Keep you logged in
• Improve website performance
• Understand visitor behaviour
• Personalize user experience
• Measure marketing effectiveness

You may disable cookies through your browser settings, although certain website features may not function properly.

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4. How We Use Your Information

We use your information to:

• Process and deliver orders
• Verify transactions
• Process online payments
• Provide customer support
• Send order confirmations
• Send shipping updates
• Respond to customer enquiries
• Improve our products and services
• Prevent fraud and abuse
• Maintain website security
• Comply with legal obligations

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5. Email & SMS Communication

We may send:

• Order Confirmation
• Shipping Updates
• Delivery Notifications
• Account Notifications
• Customer Support Replies
• Promotional Offers (only where permitted)

You may unsubscribe from promotional emails at any time.

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6. Payment Security

All online payments are processed securely through Razorpay.

Noora Herbal never stores:

• Debit Card Numbers
• Credit Card Numbers
• CVV
• UPI PIN
• Internet Banking Passwords

Payment processing is handled by Razorpay using industry-standard encryption and security practices.

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7. Shipping & Delivery Partners

To deliver your orders, we may share limited information with trusted logistics partners including:

• Customer Name
• Mobile Number
• Delivery Address
• Order Details

This information is shared only for order fulfillment and delivery purposes.

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8. Third-Party Services

We may use trusted third-party services including:

• Razorpay (Payment Processing)
• Shiprocket / Courier Partners
• Google Analytics
• Google reCAPTCHA
• Email Service Providers
• WhatsApp Support
• Facebook Pixel (if enabled)
• Meta Ads
• Google Ads

These providers may process information only for the services they perform on our behalf.

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9. Blog & Comments

Visitors may browse our blog without creating an account.

If commenting is enabled, we may collect:

• Name
• Email Address
• IP Address
• Browser Information

Comments may be moderated to prevent spam or abusive content.

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10. Customer Accounts

If you register on our website, you can:

• View Order History
• Track Orders
• Save Addresses
• Manage Account Details
• Update Password

You are responsible for maintaining the confidentiality of your account credentials.

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11. Data Retention

We retain your information only as long as necessary to:

• Process orders
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Prevent fraud

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12. Data Security

We implement reasonable administrative, technical, and organizational security measures including:

• SSL Encryption
• Secure Hosting
• Firewall Protection
• Malware Monitoring
• Restricted Administrative Access

While we strive to protect your information, no internet transmission is completely secure.

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13. Children’s Privacy

Our website is not intended for children under the age of 18 years.

We do not knowingly collect personal information from minors.

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14. Your Rights

You may request to:

• Access your information
• Correct inaccurate information
• Update your details
• Delete your account (where legally permissible)
• Withdraw marketing consent

Requests may be submitted through our Contact Us page.

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15. Intellectual Property

All content available on Noora Herbal, including:

• Product Images
• Graphics
• Blog Articles
• Logos
• Videos
• Product Descriptions
• Website Design

is the intellectual property of Noora Herbal unless otherwise stated.

Unauthorized copying, reproduction, or distribution is prohibited.

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16. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites.

Users are encouraged to review their respective privacy policies.

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17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective immediately upon publication on this page.

We encourage users to review this page periodically.

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18. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Noora Herbal

Website: https://www.nooraherbal.com

Email: support@nooraherbal.com (replace with your actual support email)

Phone: +91 XXXXXXXXXX (replace with your business number)

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

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Razorpay Approval Checklist (Privacy Policy)

Is Privacy Policy me Razorpay review ke liye important points cover kiye gaye hain:

✅ E-commerce compliance

✅ Customer data collection

✅ Payment gateway (Razorpay)

✅ WooCommerce account data

✅ SSL/security mention

✅ Cookies

✅ Blog & comments

✅ Third-party integrations

✅ Shipping partners

✅ Data retention

✅ Customer rights

✅ Contact details